Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- File Spec
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- File SpecBefore sending in your digital files, please review the following specifications. If you are unsure about the specifications please do not hesitate to contact our pre-press department prior to sending your file.
Quark Express
Include all fonts & supporting images. Supporting images should be in CMYK colour format. Images should be at a resolution of 300dpi.
Adobe Illustrator or In Desgin
Save file as an EPS Format, images should be embedded, and fonts should be converted to outlines.
Adobe Photoshop
Your Photoshop files should be flattened and saved as TIF document. Please make sure that your document is in CMYK colour format and at a resolution of at least 300 dpi.
PDF Format
We only accept PDF files that have been saved as a postscript file from your native program first, then "distilled" using Acrobat Distiller using PRESS setting. Or you can download Adobe Job ready from our website and it can convert any file to a proper PDF file for us to work with. For more information Just call use and we will step you through this process.
Fonts
All fonts used must be supplied. Both printer and screen fonts must be included. Postscript fonts yield industry standard results. Alternatively all fonts can be converted to outlines.
Scanning
All scanned images should be of a professional standard. Scanned images need to be saved at an appropriate resolution of 300 dpi for continuous tone reproduction (photos and/or illustrations). Photos or scans should always be saved as CMYK and saved in tif format.
BLEED:
When we quote a print size, it is for that specific image area, please make bleeds inward (al teat .125") unless other wise specified, if you are bleeding outward please include bleed when requesting quote.
COLOURS:
All colours in your document must be CMYK if you use spot colours in your design please convert them to cmyk before saving, duotone images must also be converted to cmyk. Colour is printed to Everest Graphics & Promotions standards, i.e. pleasing colour. Exact colour match not guaranteed. Critical colour requires a colour key or match print. Colour laser copies or other proofs are not considered accurate prepress proofs. We can provide A print proof at an extra cost.
- How long does it take for you to complete my order?
It all depends on the scope of the project. This is to be discused at the time we place the order.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.